Nature of the beast

Sometimes part of the business here or at any auto repair or service business, even at your doctor or dentist's office, is having to hear ''bad news'', to those already under stress. That is, the the news is not what you expected to hear.
A repair job may turn out to cost more than the customer anticipated. Maybe they were hit by an uninsured driver and they assumed the fender bump would be two or three hundred to repair when actually it is much more. And I have to explain that.
Ouch!! And yet here our rates are unbeatable locally, and work is guaranteed for as long as you own the car. We love what we do, and we love our customers, and love word of mouth referrals!
So, that makes it all worthwhile and we hope we can make a stressful situation less so.
A recent customer, a wonderful lady from Del Mar, told us...''I even bump some of my cars on purpose JUST so I can bring them in here!'' of course she was kidding, but the point is made.
At Encinitas Autobody Repair, we take good care of you, at the end of day, that's what it's all about.